I need another copy of my certificate. How can I get
What certificate delivery options do I have?
How long does it take for my certificate to be delivered?
My certificate is due today. Can I still take your course?
Do you send my certificate directly to the court?
I'm not sure if I'm eligible for traffic school. How do I find out?
How do I make my payment?
What credit cards do you accept? Can I use my debit card?
Do I need any special software to take this course?
What if I fail the final exam?
How long is the final exam?
I forgot my password. How can I find out what it is?
How long will it take me to complete the course?
Is there a time limit to complete this course?
Policies & Procedures
What is the course completion policy?
What is the testing and grading policy?
What is the operation and conduct policy?
Starting the Course
Do I need to save my work?
Is your website secure?
The pages on your site are not loading. What should I do?
Q: I need another
copy of my certificate. How can I get one?
A: If you have lost your certificate or in contains incorrect
information, you may contact a customer support representative to request a
certificate delivery options do I have?
A: We offer various delivery options. Each state has different
requirements. In some cases you will be able to print your certificate from
your computer. In other states it is required that your certificate be
mailed you to. Your course tuition includes regular mailing of your
certificate. For your convenience, we also offer premium delivery services
for an additional cost. Overnight Morning delivery costs an additional
$24.95 and will be delivered the next business day before 12 PM. Overnight
delivery costs an additional $17.95 and will be delivered the next business
day before 5 PM. Two-day express delivery costs an additional $9.95 and will
be delivered the second business day before 5 PM. If you live in a rural
area, delivery delays may occur.
long does it take for my certificate to be delivered?
A: Our certificates are processed Monday-Friday at 3 PM Pacific Time
(5 PM Central Time for Texas users). Users completing after 3 PM will be
processed the following business day. We ask you to allow 3-5 business days
for delivery. Premium delivery services are available for an additional fee.
certificate is due today. Can I still take your course?
A: Time allowed for completion of courses and deadlines for
submitting certificates of completion vary from court to court. We urge you
to contact your court for this information to avoid taking this course and
not receiving credit from the court.
Q: Do you send
my certificate directly to the court?
A: Each state or court has specific requirements for the processing
of certificates. In most cases, we send the certificate directly to the
student. You may have the option of having the certificate sent directly to
the court on your behalf. However, this can only be done using one of our
premium delivery services. We will not send a certificate to the court using
regular mail as we have no way of verifying that the court actually received
your certificate. Please contact us if you have any additional questions.
Q: I'm not sure if I'm eligible to take this course. How do I find out?
A: States have different regulatory agencies who approve the course.
These regulatory agencies have different rules on how often you can take
driving education courses and the purpose of the courses can vary from state
to state or court to court (insurance reduction, point reduction, etc.).
When you register for this course, this site will tell you whether the
course is approved in your state or court. However, you should ALWAYS verify
with your state or court before completing a driving safety course. Just be
sure to take care of it BEFORE your assigned court date or due date.
Q: How do I make my payment?
A: You may make your payment on-line by using a credit card, bank
debit card with a Visa/MasterCard logo, or a personal check through our
credit cards do you accept? Can I use my debit card?
A: You may submit payment using a credit card, bank debit card with a
Visa or Mastercard logo, or a personal check through our secure server. We
accept Visa, Mastercard, American Express, and Discover.
Q: Do I need
any special software to take this course?
A: You do not need any special software to use our course. All you
need is a web browser and a connection to the internet. We support Internet
Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher, and
most other browsers. Some courses use the Macromedia Flash plugin and
Acrobat Reader. These products are free and can be downloaded and installed
at registration or by clicking
here. Read our
list. Read our
detailed requirement list.
Q: What if I fail the final
A: Depending on your state or court's regulations, you may have the
opportunity to retake the final exam if you fail. The regulatory agency in
your state mandates how many attempts you will have to take the final exam.
Q: How long is the final exam?
A: The length of the final exam may vary and is determined by the
state and county that issued your violation. The typical final is 25
questions, but could be longer depending on your state's requirements.
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forgot my password. How can find out what it is?
A: Simply contact us and we will be glad to assist you.
Q: How long
will it take me to complete the course?
A: Though course lengths vary from state to state, typical courses
are usually 4-6 hours in length. You can start and stop the course as much
as you would like to.
Q: Is there a
time limit to complete this course?
A: You must complete the course within 180 days of registration. Any
student who has not successfully completed the course within 180 days will
be terminated without notice and will not be eligible for a refund.
Q: What is the course
A: You must complete all phases of the approved curriculum in order
to receive a certificate of completion. Any time missed must be made up. The
school is prohibited from issuing a certificate of completion if the student
has not met all the requirements for course completion and a student shall
not accept a certificate under such circumstances.
Q: What is the
testing and grading policy?
A: Each chapter contains a quiz or quizzes that review important
content from that chapter. The number of quizzes and quiz questions varies
depending on your course. The quizzes do not affect your final exam score
but will provide you with and excellent opportunity to master the course
material. You also must take and pass a final exam upon completion of the
Q: What is the
operation and conduct policy?
A: No credit or completion will be given if the course is completed
by anyone other than you or if you are assisted by an outside party. When
you enroll in the course you are stating under penalty of perjury that you,
and not another person, studied the material in its entirety and completed
that chapter quizzes and the final exam. By registering for the course, you
understand that is may be a felony to make false statements or to falsify
documents submitted by the court.
Q: Do I need to save my work?
A: Your registration and payment information are automatically saved.
You must finish each chapter quiz completely in order to receive credit for
that chapter. Simply log in using your driver's license and password and we
automatically keep track of the course work completed, so the next time you
log in, you can pick up where you left off.
Q: Is your website secure?
A: Yes. An encrypted SSL connection requires all information sent
between a client and a server to be encrypted by the sending software and
decrypted by the receiving software, thus providing a high degree of
confidentiality. Confidentiality is important for both parties to any
private transaction. In addition, all data sent over an encrypted SSL
connection is protected with a mechanism for detecting tampering--that is,
for automatically determining whether the data has been altered in transit.
pages on your site are not loading, what do I do?
A: If the pages for our site are not loading completely, you may want
to disconnect your internet connection and log back in. This type of problem
is typically caused by your Internet Service Provider or ISP and web
traffic. If you continue to experience problems, we recommend disconnecting
and returning at a later time to complete the course when internet traffic
is not as heavy. If you are still having problems, you may contact us and we
will be glad to assist you.
Start Your Course